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Identify outsourcing sales triggers, connect with outsourcing industry leaders, spot trends and even chat with clients or prospects. For outsourcing sales leaders, ITO sales, BPO sales, Analysts, Advisors and outsourcing consultants – these links are opportunities to engage your subject experts, showcase thought-leadership, link back to relevant blog posts and generate ideas for the future.
Industry-wide Outsourcing News
How Did the Robot End Up With My Job?
The term “outsourcing” is out of date. There is no more “out” anymore. Firms can and will seek the best leaders and talent to achieve their goals anywhere in the world. Dov Seidman, is the C.E.O. of LRN, a firm that helps businesses develop principled corporate cultures, and the author of “How: Why How We Do Anything Means Everything.” He describes the mind-set of many C.E.O.’s he works with: “I run a global company with a global mission and one set of shared values in pursuit of global objectives. My employees are all over the world — more than half outside the U.S. — and more than half of my revenues and my plans for growth are out there, too. So you tell me: What is out and what is in anymore?”
Is the China Outsourcing Model in Trouble?
A number of articles lately have focused on the economic sustainability of the outsourcing model in China. The articles in many ways are simply the same as others that have popped up in the past. With one exception. In the past, when the question of China’s outsourcing model being asked, it was nearly always framed as China being too expensive for firms, which would force firms to look elsewhere (in Asia) for low labor costs. At the time, early 2008,the economies of the world were still largely “stable” above water, and consumerism as we knew it then seemed to have no end. So, there was no question that demand would increase. It was a “China” problem.
10 Steps To Successful Outsourcing
Outsourcing leaves many small business owners thinking, “if you want something done well, you have to do it yourself.” Not true…as long as you outsource the right way. In 2007, outsourcing seemed to be the thing to do. (Thanks in large part to Timothy Ferriss’ book The 4-Hour Work Week.) After all, what business owner or manager wouldn’t like the idea of giving all the tasks they despise to someone else?
IT Outsourcing
IT Outsourcing: Study Ranks Best Nearshore Locations for U.S. Customers
A new quarterly ranking of Latin American countries rates Mexico, Chile, Costa Rica and Argentina among the best locations for near-shore outsourcing.
Nadhan’s Top 5 Cloud Computing aftershocks in the world of IT Outsourcing
Disruptive innovation is infiltrating the traditional world of IT outsourcing and customers have several options that they did not have before. Outsourcing providers who plan to “sit back, relax and enjoy the ride” — or so, they thought — must get up and be ready to compete with renewed vigor. Cost is no longer a differentiator because it is being diluted by the onset of cloud computing-based options.
A couple of lessons from Mr. Jobs for IT service providers
I did not plan to ride on the Steve Jobs bandwagon today (Rest in peace, Mr Jobs), but his ghost is hovering, and everyone I’ve talked to today has brought up his early passing. The more I’ve thought about it, I realize he leaves a couple lessons that can be put to good use in the IT sourcing business. I met Mr. Jobs once, back in the forgotten days when he was promoting the remarkable but sort-of-doomed Next machine.
IT Outsourcing Survey: Provider Profits Shrink, Growth Slows in India
IT outsourcing providers heavily invested in India could be caught flat footed as growth moves to other countries and competition heats up for both commodity and innovation work, according to Duke University’s annual offshoring survey.
A Chinese IT outsourcing company that has started hiring new U.S. computer science graduates to work in Shanghai requires prospective job candidates to demonstrate an IQ of 125 or above on a test it administers to sort out job applicants. In doing so, Bleum Inc. is following a hiring practice it applies to college recruits in China. But a new Chinese college graduate must score an IQ of 140 on the company’s test.
Human Resource Outsourcing
Decision-making Insights for Companies Outsourcing HR Functions
HR outsourcing went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for decisions in HR outsourcing through the next five years.
The future of recruitment outsourcing
Is it better to keep your recruitment in-house or to outsource to an expert third-party? As UK head of a major professional recruitment company you might think my answer would be obvious – promoting recruitment outsourcing is what I do.
Business Process Outsourcing
Phillippines tagged as “rock” of global IT-BPO industry
Citing the way Filipinos deliver their services through call centers and outsourcing firms in the country, the Philippines today was tagged as “rock” of the global IT and Business Process Outsourcing (IT-BPO) industry.
BPO Revenues Seen Reaching $25B In 2016 As Growth Accelerates
The business process outsourcing sector expects to hit its accelerated growth target of 25 percent or $25 billion export revenues by 2016 instead of a best case scenario of 15 percent growth or $20 billion five years from now. Alfredo Ayala, chairman of the BPAP (BPO Association of the Philippines), said in a speech at the International Outsourcing Summit that if government and the private sector jointly implement enhancement measures the accelerated case scenario is likely to be achieved.
Outsourcing deal will “sustain employment”, says Civica
Local government business process outsourcing provider Civica is to build a new “centre of excellence” for tax collection and benefits administration in the city of Gloucester, as part of a new outsourcing agreement with the local council. Civica already supplies Gloucester City Council with IT equipment and services to support tax collection and benefits administration. The council spent over £70,000 with Civica in March, according to its open data portal.
Procurement Outsourcing
Thought leaders: Kate Vitasek on Governance in Outsourcing, part 1
When I ask people how their governance is for their outsourcing agreement I often get a blank stare. I guess I shouldn’t be surprised because legal scholars have called out the fact that managing supplier agreements is woefully lacking. It is for this reason I wanted to devote the next few thought leaders columns to the topic of governance. For starters, let’s define what it means to have good outsource agreement governance. For this the University of Tennessee teamed with thought leaders at the International Association for Contract and Commercial Management (IACCM) and the Corporate Executive Board (CEB) to define (and think) about agreement governance in a new, more relevant way—one that not only embraces good management practices, but that also encourages deeper collaboration with service providers.
Cloud Computing
Don’t Get Burned: 4 Steps To A Cloud SLA
(Registration required) For IT teams that like control, the “black box” cloud model, where customers implicitly give up the right to direct how and when most tasks are performed, can be stressful. The remedy: robust service-level agreements tailored to the as-a-service paradigm. The problem is that not all service providers agree.
Can Cloud Really Replace Offshore Outsourcing?
The cloud is changing much about how IT is done. But has it changed or possibly even eliminated the need for offshore outsourcing? In the short term, the answer is no. That’s mostly because the cloud is not yet in full play. However, given the current momentum behind the cloud, change is inevitable and the impact on offshore outsourcing is unavoidable.
IBM is buying HPC pioneer Platform Computing for its cluster, grid and cloud management software.
Terms were not disclosed. The privately held Canadian company, now almost 20 years old, is thought to have revenues of around $70 million-a-year. It claims 2,000 customers including 23 of the Global 30. IBM said it considered the acquisition “a strategic element for the transformation of HPC into the high-growth segment of technical computing and an important part of our smarter computing strategy.”
With its iCloud announcements, Apple set the consumer cloud market on fire. Clearly it is the runaway leader in the area of “contextual unified integrated services.” But will the first-mover advantage last, and for how long? Amazon, Google and Microsoft are all active in the consumer space and have big plans to expand. Their “contextual unified integrated service” is not as explicit as Apple’s iCloud. But those companies have advantages of their own, especially in openness.
The three key trends shaping cloud computing
We examine the three dominant themes that are beginning to define the speed and trajectory of cloud computing: A – the shift from confrontation to collaboration between central IT and cloud vendors, B – the increasing complexity of cloud migration options and strategies and their impact on virtualization, and C – the dramatically rising focus on cloud security and management issues by both central IT as well as the LOB buyers of cloud services.
Healthcare & Outsourcing
More physicians partnering with outsourcing companies
Many physicians find that receiving the correct reimbursement (from the first billing submission for services rendered) to be a challenge, which is why many choose to work with companies that specialize in providing outsourced physician services. According to the American Medical Association, “the nation’s top three payors adhere to paying contracted payment rates only 68% of the time,” as reported in “MDNews.com.”
View from New York: India reshaping pharmaceutical manufacturing
India is rising. The country is on a fast-track to replace Japan as the world’s third-largest economy by 2020, outrank China in population by 2032 and the U.S. in English speakers by 2050. One of India’s main drivers of its economic rise and modernization is the outsourcing industry. In India, it is typically divided into two main sectors: information technology (IT) /software services and business process outsourcing (BPO).
Everest Group: Pharma Firms Expected to Increase Outsourcing Spend Following 10-Year High in 2010
Pharma firms leveraging hybrid sourcing models, deepening global sourcing adoption across the value chain to include drug development and research, supply chain, data management and analytics functions
Legal Processing Outsourcing
Outsourcing is key to law firms’ future
Law firms are looking to outsource business and legal functions to help fight off competition from new entrants to the market, a report showed today. Research by Connect2Law, a legal referral network started in 2001 by Manchester practice Pannone, found 77.3 per cent of respondents to a nationwide poll see outsourcing as a key way to enable them to compete against high street giants. The most popular areas are marketing, IT and human resources.
Outsourcing, offshoring and right sourcing for the future
This is the title of an interesting blog post on the Practice innovations site which provides an introduction to the concept of outsourcing and offshoring for anyone who hasn’t come across the terms before. If you work in a Law Library in the UK and aren’t aware of these terms, where have you been!?!
Help Desk Outsourcing
Help desk outsourcing in retreat
The help desk is a people-intensive operation, often comprising 8% or more of the typical IT staff, and can benefit from investments in systems that support repetitive processes, all of which make it a prime target for commoditization as a packaged service. In fact, many IT organizations find outsourcing this function can be a quick way to successfully reduce costs. It is surprising then that our study, IT Help Desk Outsourcing Trend and Customer Experience, finds the percentage of organizations outsourcing this function is relatively low and has been declining over the past few years.
TMCnet Speaks to Andrew Kokes from Call Center Outsourcing Provider Sitel
Founded in 1985 and based in Nashville, Tennessee, Sitel, a call center outsourcing provider has over 135 global contact centers in 27 countries around the world. Recently, the Company launched the Sitel Work@Home Center of Excellence (CoE), designed to meet the increasing demands within the home agent model. The CoE is a centralized management hub designed to raise the standard for virtual workforce performance, security and scalability to align virtual customer service quality levels comparable to or better than any call center.
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